Privacy Policy

Information we collect

Nota Problem Notary & Bookkeeping Solutions may collect information you provide when you call, email, submit a form, request an appointment, or work with us for notary signing agent, loan signing agent, or bookkeeping services. This may include your name, phone number, email address, service address or service area, appointment details, document type, business information, and messages you send to us.

For notary and loan signing work, we may review identification and appointment-related information as required by applicable notary rules, title company instructions, lender instructions, or signing-service requirements. For bookkeeping work, we may receive financial records, transaction details, account information, receipts, reports, and related business records that you choose to provide.

How we use information

We use information to respond to inquiries, schedule appointments, provide requested services, communicate about documents or bookkeeping tasks, prepare invoices or receipts, maintain legally required records, improve customer service, and comply with applicable laws or professional obligations.

How information is shared

We do not sell personal information. Information may be shared only when needed to provide services, follow your instructions, comply with legal requirements, communicate with title companies, lenders, signing services, software providers, payment processors, or other service providers involved in your requested service.

Website forms and email

If you submit information through this website or by email, the information may be transmitted through email, hosting tools, or third-party services. Website contact-form requests are delivered to our business email through the website's mail system. Avoid sending sensitive identification, full account numbers, Social Security numbers, or private financial documents through unencrypted email or the website contact form unless specifically instructed through a secure process.

Cookies and analytics

This website may use basic hosting logs, analytics tools, or similar technologies to understand website visits, page performance, and general usage.

Data security

We use reasonable administrative, technical, and practical safeguards intended to protect information. No website, email system, or storage method can be guaranteed completely secure.

Data retention

We keep information only as long as reasonably needed for the service requested, recordkeeping, business operations, legal compliance, dispute resolution, or professional requirements.

Your choices

You may contact us to request updates, corrections, or deletion of information where legally and practically available. Some records may need to be retained for legal, accounting, notary, tax, or business reasons.

Contact

Questions about this Privacy Policy may be sent to hello@notaproblemnotary.com or by calling 360.298.7935.